Appeal: An appeal is a formal request for reconsideration of an adverse decision made by the Certification Advisory Commission or its representatives related to an individual’s achievement of a certification.Appeal Form
Reasonable accommodations for testing shall be provided at no cost to candidates with special medical needs covered under the Americans with Disabilities Act who submit the Special Accommodations Request Form, along with the Documentation of Disability-Related Needs. AONN+ FFL may submit information regarding the stated disability and requested accommodation to its own expert advisers and reserves the right to provide only those reasonable accommodations as required by law.Special Accommodations Form
Complaint: A formal request, other than an appeal, for resolution of an issue related to the certification program or the professional behavior of a certificant.Complaint Form
If your address changes during the course of your application to become an Oncology Nurse Navigator–Certified Generalist or Oncology Patient Navigator-Certified Generalist, submit a change of address as soon as possible to ensure our database is accurate and you receive important communications about your application or examinations. Change of address notification should be submitted via email to
Any certificant may request additional copies of his or her certification document. Requests must be made in writing to AONN+ FFL and may be made at any time. A fee of $15 must be included with the request.
Please mail to:
AONN+ FFL Certificate Request
c/o Rachael Baranoski
1249 South River Road
Cranbury, NJ 08512
If you wish to place this over email, please contact AONN+ FFL at
Frequently Asked Questions (FAQ)
Suspending the examinations while quality assurance measures took place was a strategic decision to demonstrate the commitment to prioritizing the integrity, reliability, and relevance of the examination process. The pause allowed AONN+ Foundation for Learning (FFL) to focus on aligning the examination content with the Oncology Navigation Standards of Professional Practice (Professional Oncology Navigation Task Force (PONT) Standards, March 2022) and demonstrates a commitment to staying current with the evolving landscape of navigation, ensuring that the examinations accurately reflect the knowledge and skills required in the field. Read the PONT Standards.
At this point, the decision regarding the format of the examinations, whether paper and pencil or computer-based, has not been finalized. We do recognize that computer-based testing is highly desirable and advantageous. Our goal is to meet the needs of navigators and extend our reach to as many individuals as possible.
The cost for the examination has not yet been determined.
Extensive efforts have been undertaken, and are ongoing, to pave the way for the examination relaunch in 2024. Candidate handbooks, preparation guides, and testing details will be available on our website a minimum of 90 days before the examinations take place. Website updates coming soon! Visit the AONN+ FFL website.
Although there isn’t a formal review course currently offered, you will be able to find the examination content outline and a Guide to Certification Preparation for each exam on our website at least 90 days prior to the examination.
Taking a navigation certification exam can be a valuable investment in your professional growth. It provides a formal recognition of your skills and knowledge in navigation, enhancing your credibility and marketability. Certification can open doors to new opportunities, such as job advancements, salary increases, and career progression.
Moreover, the process of preparing involves comprehensive study and knowledge of the latest industry trends, contributing to your continuous learning and professional development. It demonstrates a professional commitment to excellence and a willingness to go the extra mile in navigation.
Taking a certification exam is a move that can boost your career, validate your expertise, and showcase your commitment to ongoing learning and professional excellence.
- Understand the strategic goals of your healthcare organization.
- Identify how navigation certification aligns with those goals, such as improving patient care and increasing patient satisfaction.
- Emphasize how the certification will enhance your ability to provide high-quality navigation services/care.
- Share testimonials from other certified navigators.
- Leverage AONN+ and resources available to you as a member.
- Express your commitment to applying the knowledge gained for the benefit of both your career and the organization.
- Schedule meeting to discuss or, if not possible, send an email. See sample below.
Sample letter for employer:
I hope this message finds you well. I am writing to express my interest in pursuing the AONN+ Foundation for Learning XXX-XXX certification exam. I believe that obtaining this certification will not only benefit me personally but will also contribute to my effectiveness on our navigation team.
Please consider these points:
Enhanced Skills and Knowledge: Acquiring this certification will deepen my understanding of navigation best practices and the latest developments in the navigation field.
Increased Credibility: A recognized certification will enhance my professional credibility, reflecting positively on both my personal achievements and the reputation of our team.
Commitment to Excellence: Pursuing this certification underscores my commitment to maintaining high standards for my patients and my team.
I am committed to balancing this pursuit with my responsibilities, ensuring that my professional development aligns with our team’s objectives.
I kindly request your support in this endeavor.
Please reach out via the AONN+ FFL email:
AONN+ FFL recognizes that a job does not need to contain the word “navigator” to be comprised of navigation-related duties. Therefore, we review each applicant’s work history and consider overall navigation experience when accepting or rejecting applications. Please ensure your resume or CV is accurate and clearly outlines duties related to each position you’ve held, as we utilize this document to make this determination.
We currently do not have an electronic version of the exam. It can only be administered in person, via paper and pencil. Please note, we are working on development of an electronic version for the future.
Please reach out via the AONN+ FFL email:
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